Finotern Training Demo - Airtel Payments Bank

đŸŽ¯ Finotern Training Portal

Airtel Payments Bank - Cold Calling Excellence Program

🚀 Opening Script

"Hello! Good [morning/afternoon/evening], am I speaking with [Customer Name]?

My name is [Your Name] and I'm calling from Finotern on behalf of Airtel Payments Bank. I hope I'm not disturbing you at a bad time?

Great! I have some exciting news for you today. Airtel Payments Bank is offering completely FREE account opening with ZERO balance requirement and NO hidden charges. Would you be interested in learning more about how this can benefit you?"

đŸŽ¯ Value Proposition

"Let me share the top 5 benefits you'll get:

1ī¸âƒŖ Zero Balance Account - No minimum balance required ever!
2ī¸âƒŖ Instant Digital Banking - Open account in just 5 minutes from your phone
3ī¸âƒŖ Free Debit Card - Use at any ATM across India
4ī¸âƒŖ High Interest Rate - Earn 5% annual interest on your savings
5ī¸âƒŖ 24/7 Banking - Complete banking services through Airtel Thanks app

The best part? Everything is absolutely FREE! No account opening charges, no maintenance fees, nothing!"

🔒 Closing Script

"So [Customer Name], this is a limited-time offer and I can help you open your account right now. All you need is:

✅ Your Aadhaar Card
✅ PAN Card
✅ Your mobile number (which you already have!)

The entire process takes less than 5 minutes and you'll start earning 5% interest immediately. Should we proceed with opening your free Airtel Payments Bank account today?"

🎙ī¸ Voice Practice Zone

Ready to start practice session

📁 Your Practice Recordings

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🙋‍♂ī¸ "I'm not interested"

Customer: "I'm not interested in opening any bank account."

Response: "I completely understand! Many people feel the same initially. But let me ask you - do you currently pay any bank charges or maintain minimum balance? With Airtel Payments Bank, you can save those charges completely. It's like having a backup account that costs you nothing but gives you everything. Can I take just 2 minutes to explain how you can save money?"

đŸ’ŗ "I already have a bank account"

Customer: "I already have a bank account with [Bank Name]."

Response: "That's great! And I'm not suggesting you close your existing account. Think of Airtel Payments Bank as your smart secondary account - perfect for online transactions, UPI payments, and emergency funds. Plus, you'll earn 5% interest with zero balance requirement. It's like having an extra financial tool in your toolkit. Would you like to know how successful people use multiple accounts strategically?"

⏰ "I don't have time right now"

Customer: "I'm busy right now, can you call later?"

Response: "I completely respect your time! The good news is this literally takes less than 5 minutes - shorter than making tea! But I understand you're busy. What would be the best time for you - should I call back in the evening around 7 PM, or would tomorrow morning work better? I'll make sure to call at exactly the time that's convenient for you."

❓ "Is this some kind of scam?"

Customer: "This sounds too good to be true. Is this legitimate?"

Response: "I completely understand your concern - it's smart to be cautious! Let me assure you, this is 100% legitimate. Airtel Payments Bank is a licensed bank by Reserve Bank of India (RBI License No. XXXXX). You can verify this on RBI's official website. We're partnered with Bharti Airtel, India's leading telecom company. You can also visit any Airtel store to confirm. Would you like me to share the RBI license number so you can verify it yourself?"

đŸŽ¯ Voice Tone

Maintain enthusiasm but don't sound overly excited. Your voice should convey confidence and trustworthiness. Speak clearly and at a moderate pace.

👂 Active Listening

Pay attention to customer's concerns and respond specifically to their objections. Don't just follow the script blindly - adapt based on their responses.

⏱ī¸ Timing

Best calling times: 10 AM - 12 PM and 4 PM - 7 PM on weekdays. Avoid calling during lunch hours (12-2 PM) or too early/late.

📊 Numbers Game

Expect 2-3% conversion rate. Don't get discouraged by rejections - each 'no' brings you closer to a 'yes'. Stay persistent but respectful.

đŸ”Ĩ Create Urgency

Mention limited-time offer, regulatory changes, or seasonal benefits. People act faster when they feel they might miss out on something good.

✨ Build Rapport

Use customer's name frequently, ask about their banking experience, and relate to their concerns. People buy from people they like and trust.