HR Training – finotern.com

📄 Resume Screening Checklist

🎯 Basic Requirements

✓ Complete contact information
✓ Professional email address
✓ Clear career objective
✓ Educational qualifications
✓ Relevant work experience
✓ Skills section present

📞 Telecaller Specific

✓ Good communication skills mentioned
✓ Sales/customer service experience
✓ Target achievement records
✓ Language proficiency (Hindi/English)
✓ Computer literacy
✓ Willingness to work in shifts

🚨 Red Flags

✗ Frequent job changes (6+ jobs in 2 years)
✗ Employment gaps without explanation
✗ Unprofessional email addresses
✗ Grammatical errors/typos
✗ Inconsistent information
✗ Lack of relevant experience

⭐ Bonus Points

✓ Banking/Financial sector experience
✓ Telecom industry background
✓ Certifications/training courses
✓ Awards/recognitions
✓ Consistent career progression
✓ Volunteer work/extracurriculars

📋 Position-Specific Screening Guidelines

For Telecaller Positions: Look for candidates with 6 months to 2 years of calling experience, good English/Hindi communication, and comfort with targets. Fresh graduates with excellent communication skills are also acceptable.

For Senior Roles: Focus on leadership experience, team management skills, and industry knowledge. Look for proven track records of success and mentoring abilities.

📞 Telecaller Interview Questions

🎯 Opening Questions

"Tell me about yourself and why you're interested in telecalling."

Look for:

• Clear communication skills
• Genuine interest in sales/customer service
• Understanding of the role
• Positive attitude and enthusiasm

🎭 Role-Play Scenario

"I'm going to be a customer. Try to convince me to open an Airtel Payments Bank account. I'll say I'm not interested initially."

Evaluate:

• Handling objections professionally
• Persistence without being pushy
• Product knowledge attempt
• Voice clarity and tone
• Listening skills

🎯 Target & Pressure Handling

"How do you handle situations where you're not meeting your targets?"

Good answers include:

• Analyzing what went wrong
• Seeking help from seniors
• Adjusting approach/strategy
• Working extra hours if needed
• Staying motivated and positive

💬 Communication Test

"Explain to me what Airtel Payments Bank is, as if I know nothing about it."

Check for:

• Simple, clear explanations
• No jargon usage
• Logical flow of information
• Customer-focused benefits
• Confidence in delivery

🔥 Difficult Customer Scenario

"A customer is shouting at you saying your company cheated them. How do you handle this?"

Key points:

• Staying calm and professional
• Listening to the customer
• Empathizing with their situation
• Offering to help find a solution
• Escalating when necessary

📈 Motivation & Goals

"What motivates you in a sales role? Where do you see yourself in 2 years?"

Look for:

• Intrinsic motivation (helping customers, achieving goals)
• Career growth aspirations
• Learning mindset
• Realistic expectations
• Long-term commitment signals

🚨 Interview Red Flags

Poor communication skills or unclear speech
Negative attitude towards previous employers
Unrealistic salary expectations
No questions about the role/company
Signs of being uncomfortable with targets
Inability to handle basic role-play scenarios

🎤 Voice Practice & Recording

Practice common telecaller scenarios and record your voice to evaluate communication skills.

📝 Practice Scripts

🏦 Airtel Payments Bank Opening Script

"Hello! I'm calling from Airtel Payments Bank. I hope I'm not disturbing you. We have an exciting offer for you - you can open a savings account with us in just 2 minutes with zero balance requirement. Are you interested to know more about this?"

🔄 Follow-up Call Script

"Hi! I had spoken to you yesterday about Airtel Payments Bank. You mentioned you were interested but needed some time to think. Have you had a chance to consider our offer? I can help you complete the application right now if you're ready."

❓ Handling Objections Script

"I understand your concern about online banking security. Let me assure you that Airtel Payments Bank uses bank-grade security with 256-bit encryption. Plus, you get the convenience of banking through your Airtel app. Would you like me to explain how secure transactions work?"

📊 Voice Evaluation Checklist

✓ Clear pronunciation and diction
✓ Appropriate speaking pace (not too fast/slow)
✓ Confident and friendly tone
✓ Proper pauses and breathing
✓ Natural conversation flow
✓ Professional language usage

💼 General Interview Questions

🏢 Company Knowledge

"What do you know about Finotern and why do you want to work here?"

Good responses show:

• Basic research about company
• Understanding of fintech/financial services
• Alignment with company values
• Genuine interest in the role

🎯 Strengths & Weaknesses

"Tell me about your biggest strength and a weakness you're working on."

Evaluate for:

• Self-awareness and honesty
• Relevant strengths for the role
• Real weaknesses with improvement plans
• Growth mindset

⚡ Stress Management

"How do you handle work pressure and tight deadlines?"

Look for:

• Practical stress management techniques
• Examples from past experience
• Ability to prioritize tasks
• Maintaining quality under pressure

🤝 Team Work

"Describe a time when you had to work with a difficult team member."

Good answers include:

• Professional conflict resolution
• Focus on work objectives
• Communication and compromise
• Learning from the experience

💰 Salary & Benefits

"What are your salary expectations and why?"

Check for:

• Market research and realistic expectations
• Flexibility in negotiations
• Value beyond just salary
• Understanding of role responsibilities

❓ Questions for Us

"Do you have any questions about the role or our company?"

Good questions show:

• Interest in growth opportunities
• Team dynamics and culture
• Training and development programs
• Performance expectations
• Company future plans

📚 Interview Training Module

🎭 Practice Interview Scenarios

Conduct mock interviews with these scenarios to improve your evaluation skills:

Overconfident Candidate: Practice identifying arrogance vs confidence
Nervous Interviewee: Learn to put candidates at ease
Experienced Professional: Focus on cultural fit and motivation
Fresh Graduate: Assess potential and learning ability

⭐ Candidate Evaluation Form

👤 Candidate Name:

💼 Position Applied:

🗣️ Communication Skills (1-5):

🧠 Technical Knowledge (1-5):

⚡ Confidence Level (1-5):

🎯 Cultural Fit (1-5):

📝 Additional Comments:

🏆 Final Recommendation:

💡 HR Best Practices & Tips

🎯 Interview Preparation

Review the candidate's resume thoroughly before the interview
Prepare role-specific questions in advance
Set up a comfortable interview environment
Plan for 30-45 minutes per interview
Have water available for the candidate

🗣️ Communication Techniques

Start with casual conversation to ease nerves
Use open-ended questions to encourage detailed responses
Practice active listening and maintain eye contact
Give candidates time to think before answering
Clarify responses when needed

🎭 Behavioral Assessment

Use STAR method (Situation, Task, Action, Result) for behavioral questions
Look for specific examples rather than general statements
Assess problem-solving abilities with scenario questions
Evaluate cultural fit alongside technical skills
Notice non-verbal communication and body language

🚨 Legal Compliance

Avoid questions about age, marital status, or family plans
Don't ask about disabilities unless job-related
Focus on job-relevant qualifications only
Treat all candidates fairly and consistently
Document interview decisions with objective reasons

📊 Evaluation Standards

Use consistent scoring criteria for all candidates
Take detailed notes during interviews
Compare candidates against job requirements, not each other
Consider both current skills and potential for growth
Make decisions within 24-48 hours while memory is fresh

🔄 Follow-up Process

Inform candidates about next steps before they leave
Provide realistic timelines for decision-making
Send prompt feedback to both selected and rejected candidates
Maintain professional relationships for future opportunities
Keep detailed records for compliance and future reference

📚 Continuous Improvement

🎯 Self-Assessment Questions

Am I asking the right questions to assess job fit?
How can I make candidates more comfortable during interviews?
What biases might be affecting my evaluation process?
How well am I representing our company culture?
What feedback have I received from recent hires about the interview process?

👥 HR Screening Portal

📄 Resume Screening Checklist

🎯 Basic Requirements

📞 Telecaller Specific

🚨 Red Flags

⭐ Bonus Points

📋 Position-Specific Screening Guidelines

📞 Telecaller Interview Questions

🎯 Opening Questions

Look for:

🎭 Role-Play Scenario

Evaluate:

🎯 Target & Pressure Handling

Good answers include:

💬 Communication Test

Check for:

🔥 Difficult Customer Scenario

Key points:

📈 Motivation & Goals

Look for:

🚨 Interview Red Flags

🎤 Voice Practice & Recording

📝 Practice Scripts

🏦 Airtel Payments Bank Opening Script

🔄 Follow-up Call Script

❓ Handling Objections Script

📊 Voice Evaluation Checklist

💼 General Interview Questions

🏢 Company Knowledge

Good responses show:

🎯 Strengths & Weaknesses

Evaluate for:

⚡ Stress Management

Look for:

🤝 Team Work

Good answers include:

💰 Salary & Benefits

Check for:

❓ Questions for Us

Good questions show:

📚 Interview Training Module

🎭 Practice Interview Scenarios

⭐ Candidate Evaluation Form

📊 Overall Score

💡 HR Best Practices & Tips

🎯 Interview Preparation

🗣️ Communication Techniques

🎭 Behavioral Assessment

🚨 Legal Compliance

📊 Evaluation Standards

🔄 Follow-up Process

📚 Continuous Improvement

🎯 Self-Assessment Questions